Oakridge Ford

Sales Professionals

Sales Professional Automotive

What do a Chef, a Purchasing Agent and a Water Treatment Facility Manager all have in common? They are earning more money than they ever imagined as an Automotive Sales Consultant. Our team at OAKRIDGE FORD is looking to expand with the right person. As others might be cutting back and crying the blues of a bad economy, our business continues to grow. Ford sales are at a all time high and continuing to grow. Just last month our sales improved 26% over last year. We offer outstanding compensation and a work environment free of all the stereotypical B. S. that is experienced at other dealerships by customers and employees. Our training is the BEST and WE DO NOT charge you like other dealerships may. If you are reading this and YOU are the BEST, but your employer is NOT, then we need to talk ASAP. We care about our employees and help them to grow and achieve their potential as a Professional Sales Person. If you are looking to hang out and waste time?then keep looking. Our interview process is set to weed out the underperformers and reward those are ready to get to the next level in their careers. Women are strongly urged to apply. Thank you for your time and we look forward to seeing you soon. Resumes only, no phone calls. Please forward your resume to gmatthews@phaetonauto.com

Service Advisor

  Description:
Our ambitious team makes Oakridge Ford a successful, energetic, forward-moving organization. Time after time, Oakridge Ford has turned the automotive marketplace in London upside down through its innovative services and its continual push to be the No. 1 choice for servicing your vehicle in the automotive industry. We're looking for people who can make a difference because we believe that an innovative oriented team can accomplish anything!

The Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to: Automotive Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Service Manager.

Primary Responsibilities:
o Meet and greet service customers, taking service calls from customers to schedule appointments.
o Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
o Determine progress of repair/service orders and inform customer accordingly.
o Review results of customer satisfaction surveys with service managers.
o Address customer's questions/needs promptly and professionally.
o Establish long-term positive relationships with customers.
o Identify service needs of customer vehicle based upon historical service data.
o Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Please forward resume to: gmatthews@phaetonauto.com
Required Experience:
Ideal candidates will have:
o Proven track record of achieving or over-achieving goals
o Outstanding communication skills
o Professional appearance and work ethic
o Great attitude with a high-energy personality
o Superior customer service skills
o Basic understanding of vehicle systems
o Basic understanding of Reynolds and Reynolds or ADP
o Valid drivers license


Required Education:
o High School Diploma or equivalent
o 2 year or 4 year Business Degree or related field preferred


Compensation:
We offer competitive pay, health, dental, life, and disability insurance, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities.